About Coats Digital
Coats Digital is the software business of Coats Group (FTSE 250) the world’s leading industrial thread company delivering innovation, digital solutions and sustainable value to c. 40,000 customers in over 100 countries around the globe.
We leverage deep industry and technology expertise to create business critical software solutions specifically for fashion brands, retailers and manufacturers delivering tangible improvements in speed/ agility, productivity/cost, and sustainability across the end-to-end supply chain. Our industry leading solutions allow customers to optimize, connect and accelerate key processes from design and development, to costing, sourcing and production planning and control.
Coats Digital supports customers on the digital transformation journey, solving their key pain points in the supply chain, which is critical to achieving their strategic objectives. Specialist, business critical solutions, created for fashion businesses and proven to deliver significant, measurable, and sustainable improvements in operational and financial performance, while concurrently delivering on compliance and CSR commitments.
Department
Coats Digital Professional Services
Main Duties & Responsibilities: Project Delivery
- Own the assigned implementation work packages throughout the project.
- Work with the Project Manager to build a delivery project plan that delivers to the clients’ timelines and stays in budget.
- Identify and document project issues, suggest and own corrective actions, escalating at the appropriate stage and as required.
- Take responsibility, in conjunction with the Project Manager, for the scheduling of visits to support the successful delivery of the required project activities in line with the project plan.
- Lead internal and client workshops to ensure thorough analysis and understanding of client business processes and requirements, evidenced through the production of process maps and solution design documentation.
- Present to clients the Coats Digital software, demonstrating a strong understanding of the client and industry issues it helps to solve, and ‘bringing the solution to life’.
- Provide detailed client training schedules considering all delegates capabilities and gain training signoff as part of the overall project signoff.
- Successfully deliver client training on the Coats Digital software, demonstrating a logical approach, focussing on the client’s business processes, utilising terminology relevant to the client and industry, being sensitive at all stages to different learning styles
- Provide support to the client during both the User Acceptance and Go Live phases of the project guiding them through the recommended process and sign-off stages.
- Ensure that software modifications and bugs reported by clients or discovered during implementation are logged onto the appropriate systems and resolved in a timely manner to ensure on time project delivery.
Main Duties & Responsibilities: Communication
- Communicate effectively with and build strong working relationships with clients and internal employees at all levels.
- Communicate the designed solution process flow with an emphasis on usability and business benefits.
- Deliver software training effectively to ensure engagement and understanding considering different learning styles.
- Articulate and document technical requirements to the Product Team, ensuring any software enhancements meet the end-user requirements and are delivered in the most effective manner.
Main Duties & Responsibilities: Administration & Documentation
- Support the writing of, and where agreed with the Project Manager, own internal and client-facing documentation.
- Ensure any key documents (including training materials) are kept up to date, version controlled and formatted in a professional way and to the agreed Coats Digital guidelines.
- Ensure all systems are kept up to date and implementation/project control processes are adhered to.
Main Duties & Responsibilities: Analysis
- Draw out client requirements utilising a variety of techniques including:
- Direct questioning
- Pain-chain/Root Cause analysis
- Is, does, means.
- Business process walkthroughs
- Extracting from client-own documentation
- Visio diagram mapping
- Understand client requirements whilst offering solutions in line with the software capability plus offering best practice options.
Other Duties & Responsibilities:
- Assist in continuous improvement initiatives and execute client facing activities to ensure clients continue to get the most from their Coats Digital solution
- Assist in presales activities to support the Commercial Teams when preparing for customer software demonstrations and workshops.
- Cover/help with support if called upon, prioritising and responding to clients in an appropriate manner.
- Write test scripts and run tests on development changes made, as well as regression test, existing functionality where applicable.
